Preventive and acute
Crisis Management
Incidents and crises can occur at any time.
A functioning crisis management system provides safety and helps to act quickly and correctly in the event of a crisis.
Crises can be caused by very different factors: poor hygiene, incorrectly delivered/declared goods, defective machines, human error, fraud... Not all cases can be prevented by a good QM and QA system, which is why crisis management is elementary for food companies.
We support you in setting up a functioning crisis management and stand by your side in the event of an acute crisis.
Preventive Crisis Management
The foundation stone of successful crisis management is thorough preparation. Many certification systems also require a well-developed crisis management.
We would be happy to work with you to develop an individual crisis management concept tailored to your company.
Our consulting services in preventive crisis management include:
- Process and procedure
- Responsibilities and decision-making channels
- Internal and external communication
- Documentation
- Determination of external contacts and service providers in the event of a crisis
- Integration of certification requirements
- Development of crisis scenarios
- Training of managers and employees
- Test of the crisis case
- Evaluation of previous crisis cases and evaluation of crisis management
Acute Crisis Management
When a crisis occurs, the crisis management system is put to the test. Depending on the preparation of the company and the extent of the crisis, external support can be more than welcome.
In the event of an acute crisis, we are at your side and support you in the following steps, among others:
- Coordinating the concrete course of action
- Making critical decisions
- Contacting the authorities
- Internal and external communication
- Documentation
- Subsequently: evaluation of the crisis case and evaluation of crisis management